Legal Access Rules for Indonesian Accounts
Our Legal notice explains when an account may be opened, how identity details are checked, and what happens when account data does not match the submitted details. Access depends on local law, and we may pause an account while we check a phone number, payment record
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or requested correction. For customers in Indonesia, the same policy applies when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account; a wallet record does not replace the account checks required before access. We keep the policy wording available beside the account and
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cashier paths, so you can read it before confirming a transaction. If you are in Yogyakarta or elsewhere in Indonesia, use the support route shown on the account page when a regional access question needs clarification. We do not describe a restriction as cleared until the
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relevant account or payment check is complete.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.